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Returns & Exchange Policy

Return request must fulfill ALL of the following conditions:

  • Customer must submit a return request within 7 days from the date product is received
  • Returned product must be purchased from www.rapeeliving.com.hk
  • Customer should provide a reasonable cause when requesting a return;
  • You may be asked to provide personal details for returns or exchanges. These details will be used for the purpose of processing the return
  • Items must be in original sale condition 
  • Customer should be responsible for all transportation/courier costs incurred during the return procedure.

 

Exchange regulation:
Exchanges are only available for the same size or color exchange. It is not possible to exchange different styles of goods. If the size or color submitted by the exchange request is out of stock, we will process the refund.

 

Please note:
- rapee-living reserves the rights to withhold any refunds if your original item has not reached our warehouse
- Ensure that refund details given are correct and complete. 
- If your exchange item is unavailable, we will proceed to refund you fully in PAYPAL.
- You will receive an email notification when your refund is processed.

 

Our return address:

G/F, Kam Man Fung Fty. Bldg,6 Hong Man St,Chai Wan